Customer FAQ’s

 

How do I place an order with Scantibodies Laboratory (SLI)?

SLI requires a hard copy of the purchase order, either by fax or e-mail. If this is the first time your company has placed an order with SLI, a New Account Worksheet will need to be completed and submitted with your order so that we can set your company up in our system. Click here for a copy of the New Account worksheet

California based customers please note that a copy of your resale permit will be required in order to be listed as tax exempt, otherwise all CA customers will be considered taxable.

What are SLI’s Price Quotation and Order Acceptance terms?
Terms of product price quotation and order acceptance:

  • Price quotations are valid for a period of 30 days, unless otherwise noted. Quotations are based on the information and specifications provided to SLI and are subject to change if conditions are changed. Quotations assume that all product(s) will be shipped within the time frame agreed at the time of the quotation. Product not accepted within the dates specified may incur additional charges. Quotations do not include normal handling/ice fees nor shipping costs, unless otherwise noted.
  • Order payment terms are net 30 days. All Shipments are EXW at Scantibodies Laboratories, Inc., Santee, CA. Scantibodies Laboratory (SLI) is not responsible for product delayed in transit or in customs. SLI makes every effort to ensure that orders are received in good condition; should a damaged shipment be received, please contact the carrier for reimbursement claims. SLI will not accept returned products without an SLI Returned Goods Authorization number. Returned products will incur a 20% restocking fee. SLI reserves the right to ship +/- 10% of the requested quantity.

Can I place an order using a credit card?

SLI does not currently accept credit card payments.

On what days can SLI ship?

International Shipments: Monday and Friday*
Domestic Shipments: Monday –Wednesday*
*SLI will ship on days other than those listed upon customer request and at the customer’s risk.
No shipments can be made on Saturday, Sunday, or SLI observed Holidays.

On what days will SLI be closed in observance of Holidays?

Please see chart below for a list of the SLI observed Holidays.

Where can I find a list of the iodination schedules for the various SLI kits?

Holiday Schedule 2017
New Year’s Day
Good Friday
Memorial Day
Independence Day
Labor Day
Thanksgiving
Day after Thanksgiving
Christmas Eve
Christmas Day
New Year’s Day
Exact Date of Holiday
Moday, January 2, 2017
Friday, April 14, 2017
Monday, May 29, 2017
Tuesday, July 4, 2017
Monday, September 4, 2017
Thursday, November 23, 2017
Friday, November 24, 2017
Monday, December 25, 2017
Tuesday, December 26, 2017
Monday, January 1, 2018
*In addition, each employee is allowed two floating holidays to be taken during their anniversary year, with prior supervisory approval.

Please see the following link: Iodination Schedule.

Did not find the answer you were looking for?

Feel free to contact us at:
E-mail: cs@scantibodies.com
Phone: 619-258-9300 – Fax: 619-258-9366