• Receive and respond to correspondence and phone calls from customers, including entering customer orders, researching information and tracking progress of orders.
• Be responsible for customer service to a variable number of directly assigned customers and be prepared to assume representation for additional customers, both as new assignments and “unassigned” customers.
• Be familiar with the top 10-20 products and top 30-50 customers of SLI.
• Be familiar with the product lines of the various production departments within SLI (i.e., who makes which products for order processing and technical support questions.)
• Receive, review and enter into record customer specifications, assuring proper review and approval by production, QA and other appropriate personnel.
• Assist in the drafting of documentation (MMD’s, SOP’s, etc.) as appropriate.
• May be required to perform other duties as assigned by supervisor. This may include duties in another department or outside your normal scope of work.

Job Specifications:

• High school diploma or equivalent required. College degree or College level courses in biology/chemistry and related subjects is preferred.
• Minimum one to two years customer service experience, with some experience in a related field desirable.
• Must possess excellent customer service, interpersonal, and phone skills. Must be computer literate with word processing/data entry experience. Knowledge of Word and Excel also required.

Job Benefits:

We offer a comprehensive benefits package to include paid sick, vacation, medical, dental, vision, life insurance and 401(k).