Frequently Asked Questions
How do I place an order with Scantibodies Laboratory (SLI)?
SLI requires a hard copy of the purchase order, either by fax or e-mail. If this is the first time your company has placed an order with SLI, a New Account Worksheet will need to be completed and submitted with your order so that we can set your company up in our system. Click here for a copy of the New Account worksheet
California based customers please note that a copy of your resale permit will be required in order to be listed as tax exempt, otherwise all CA customers will be considered taxable.
What are SLI’s Price Quotation and Order Acceptance terms?
Terms of product price quotation and order acceptance:
- Price quotations are valid for a period of 30 days, unless otherwise noted. Quotations are based on the information and specifications provided to SLI and are subject to change if conditions are changed. Quotations assume that all product(s) will be shipped within the time frame agreed at the time of the quotation. Product not accepted within the dates specified may incur additional charges. Quotations do not include normal handling/ice fees nor shipping costs, unless otherwise noted.
- Order payment terms are net 30 days. All Shipments are EXW at Scantibodies Laboratories, Inc., Santee, CA. Scantibodies Laboratory (SLI) is not responsible for product delayed in transit or in customs. SLI makes every effort to ensure that orders are received in good condition; should a damaged shipment be received, please contact the carrier for reimbursement claims. SLI will not accept returned products without an SLI Returned Goods Authorization number. Returned products will incur a 20% restocking fee. SLI reserves the right to ship +/- 10% of the requested quantity.
Can I place an order using a credit card?
SLI does not currently accept credit card payments.
On what days can SLI ship?
International Shipments: Monday and Friday*
Domestic Shipments: Monday –Wednesday*
*SLI will ship on days other than those listed upon customer request and at the customer’s risk.
No shipments can be made on Saturday, Sunday, or SLI observed Holidays.
On what days will SLI be closed in observance of Holidays?
Please see chart below for a list of the SLI observed Holidays.
Holiday Schedule 2020
New Year’s Day
Day after Thanksgiving
New Year’s Day
Exact Date of Holiday
Wednesday, January 1, 2020
Friday, April 10, 2020
Monday, May 25, 2020
Friday, July 3, 2020
Monday, September 7, 2020
Thursday, November 26, 2020
Friday, November 27, 2020
Thursday, December 24, 2020
Friday, December 25, 2020
Friday, January 1, 2021